Vivonepal is committed to providing quality products and excellent customer service. We understand the concerns when shopping, so we offer a flexible and easy return policy to ensure your satisfaction.
30-day return guarantee:
We offer a 30-day money back guarantee. If you are not satisfied with the purchased product or find any quality problems, you can apply for a return within 30 days of receiving the product. We will do our best to ensure that your returns process goes smoothly.
Return conditions:
In order to qualify for the Money Back Guarantee, please ensure the following:
Items must be in original condition, unused, clean and undamaged. The original packaging, labels and accessories must also be intact.
Return requests must be submitted within 30 days of receipt of the item.
Customized or personalized products may not be eligible for returns unless there is a quality issue.
Return process:
If you meet the return conditions, please follow the steps below to return the product:
Contact our customer service team within 30 days with the reason for your return and order details.
Our customer service team will guide you through your return and provide you with a return address and return label (if applicable).
Pack the item securely and return it to the address indicated using trackable mail. Return shipping costs will be borne by you.
Once we have received and confirmed that the returned item is eligible for return, we will proceed with the refund process.
Refund method:
Refunds will be made to the method of your original payment. Refunds can take some time to process, depending on the payment institution and bank’s processes. We will notify you by email once the refund is complete.
Precautions:
Please note the following:
Original shipping charges are non-refundable unless there is a quality issue with the item.
For loss or mailing problems during the return process, we recommend that you choose a trackable mailing service and keep the relevant vouchers and receipts properly.
If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team. We will do our best to support you and make sure your shopping experience is a pleasant one. Thank you for choosing Vivonepal!