FAQs
How do i place an order?
In vivonepal’s online store, placing an order is very simple. All you have to do is browse through our product pages, choose your favorite greenery, and add it to your cart. After completing the shopping, enter the checkout page, provide the necessary information and select the payment method, and then confirm the order.
Are our products authentic simulations?
Yes, our main products are artificial green plants, which are carefully designed and crafted to give a realistic look and feel. We are committed to providing high-quality artificial plants, allowing you to enjoy the beauty of natural green plants, while eliminating the tedious maintenance.
Do we offer international shipping?
Yes, we offer international shipping. No matter where you are in the world, as long as you provide correct address information when ordering, we will safely deliver the products to your door.
How long does delivery take?
Delivery times vary depending on your geographic location and selected shipping method. In general, it usually takes 1-2 business days for an order to be processed and shipped. Then, depending on your shipping address and shipping method, the delivery time can vary from a few days to a few weeks. We provide order tracking information so that you can always know the shipping status of your package.
If i am not satisfied with the product i received, can i return it?
Yes, we offer a 30-day money back guarantee. If you are not satisfied with our products or have any quality problems, please contact our customer service team within 30 days of receiving the item. We’ll guide you through the return process and provide you with a solution, including a refund or exchange.
How do i contact the customer service team?
If you have any questions, concerns or need assistance, please do not hesitate to contact our customer service team. You can get in touch with us in the following ways:
E-mail: Service@vivonepal.com
Our customer service team will reply you as soon as possible and provide you with professional support and answers.
Is there a warranty service?
Yes, we offer certain warranty services. For certain products, we may offer a limited warranty period covering manufacturing defects or quality problems. If you encounter any problems during use, please contact our customer service team in time, and we will provide you with corresponding solutions according to the specific situation.
Do you accept wholesale orders?
Yes, we welcome wholesale orders. If you are a commercial customer or interested in purchasing our products in bulk, please contact our customer service team by email or phone and we will provide details on wholesale prices, minimum order quantities and delivery arrangements.
What are our payment methods?
We accept a variety of payment methods so that you can complete your order payment conveniently and securely. Currently, we accept common online payment methods such as credit cards, debit cards and alipay. On the checkout page, you will see the available payment options, just choose your preferred method to pay.
Do you offer gift wrapping and personalized messages?
Yes, we offer gift wrapping and personalized messages. If you wish to give your order as a gift to family, friends or someone else, we can beautifully wrap it for you with your personalized message. On the checkout page, you can choose a gift wrap option and provide what you would like to leave a message.
How to check the status of my order?
You can log in to your vivonepal account at any time to check the latest status of your order. We will also provide you with an order tracking number, which you can use to track your package on the logistics service provider’s website. If you need any assistance or have questions about the status of your order, please get in touch with our customer service team.
Are price adjustments offered?
Our product prices are determined based on market demand and cost factors. In certain circumstances, we may offer price adjustments. If you find that the price of our products has been reduced within a certain period of time after purchase, you can contact our customer service team, and we will evaluate whether to provide a price adjustment or refund the difference on a case-by-case basis.
Do you accept returns at home and abroad?
Yes, we accept domestic and international returns. If you are not satisfied with the product you received or need to return it, you can contact our customer service team within 30 days in accordance with our return policy and receive return instructions. Please note that international returns may require additional time and fees, and we will work with you to ensure the return process is as smooth as possible.
How to contact our technical support?
If you encounter any technical problems or need technical support when using our products, you can contact our technical support team. You can communicate with our customer service team by email or phone and describe your problem in detail. Our technical support team will reply you as soon as possible and provide necessary technical guidance and support.
Is there a reservation service?
Yes, we offer a booking service. If you are interested in a product but it is currently out of stock, you can contact our customer service team with the name and specification of the product in question. We will do our best to accommodate your needs and keep you informed when products are available again.
Are installation instructions provided?
Yes, for some larger or complex products, we provide installation instructions. You can consult our customer service team for details on installation instructions when purchasing a specific product. We will provide clear instructions and steps to ensure you install and use our products correctly.