Shipping & Delivery
Shipping and Delivery Information
Vivonepal provides convenient and fast shipping and delivery services to ensure your order arrives safely and on time. Below is our shipping and delivery policy:
Order processing time:
We process your order as quickly as possible and prepare and ship within 1-3 business days of receipt of payment. Special custom or pre-order products may require additional processing time, we will contact you in advance to let you know the specific situation.
Delivery Method:
We work with reliable logistics partners to choose the most suitable delivery method to ensure that your package can be delivered safely. Our shipping methods generally include domestic and international express services.
Transportation time:
Transit times vary by destination. Generally, the domestic shipping time is 3-7 working days, while the international shipping time depends on the destination country and region. Please note that shipping time may be delayed due to weather, holidays or other uncontrollable factors. We will try our best to cooperate with logistics companies to ensure that your package is delivered as soon as possible.
Order Tracking:
After your order is shipped, we will provide an order tracking number so that you can track the shipping status of your package at any time. You can use this tracking number to check on our website or logistics partner’s website.
Free shipping policy:
We take customer satisfaction so seriously that we offer free shipping on orders over $59. You’ll get free shipping on orders of $59 or more. This is a special reward from us to make your shopping more affordable and enjoyable.
freight:
If the order does not meet the free shipping amount requirement, shipping charges will be calculated based on the weight, dimensions and destination of the order and displayed at checkout. We try to offer reasonable shipping rates and work with our logistics partners to ensure the best shipping possible.
Please note:
Please ensure you provide an accurate and complete shipping address to avoid unnecessary delays and delivery issues. If you need to make changes to your order shipping information, please contact us as soon as possible and we will do our best to assist you.
If you have any questions about shipping and delivery or need further assistance, please do not hesitate to contact our customer service team. We will do our best to support you and make sure your shopping experience is a pleasant one. Thank you for choosing Vivonepal!