Privacy Policy

Welcome to vivonepal’s privacy policy. We take the protection of your personal information very seriously and are committed to ensuring your privacy and security when using our website and services. This privacy policy describes how we collect, use and protect your personal information.

Information collection and use

When using the vivonepal website and services, we may collect the following types of information:

Personally identifiable information: Such as your name, email address, contact number and mailing address, etc. We will only collect this information when you voluntarily provide it to provide you with order processing, after-sales support and delivery services.

Transaction information: When you shop and pay, we will collect transaction-related information, such as purchased products, order amount and payment method, etc.

Visit information: We use common internet technologies, such as cookies, log files and web analysis tools, to collect information about your visit to our website, such as ip address, browser type, time and date of visit, etc. This information helps us optimize website functionality, improve user experience, and conduct market research.

Information protection

We employ various security measures to protect your personal information from unauthorized access, use or disclosure. We use secure transmission protocols (such as ssl) to encrypt data transmission and take physical, technical and administrative security measures to protect your personal information.

Information use and sharing

We only use and share your personal information in the following circumstances:

To fulfill your order and provide requested services, such as processing payments, delivering goods and answering your enquiries.

In order to improve our products and services, we may use the collected information for market research, data analysis and statistical purposes.

We share your information with trusted third-party partners to provide services such as customer support, logistics and payment processing. These partners will only use your information to the extent necessary and are bound by confidentiality obligations.

We may disclose your personal information when required by law or to comply with a legal obligation.

Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to provide a personalized user experience and to analyze website traffic. You can set your browser to refuse or manage cookies according to your own preferences. Please note that disabling cookies may affect some of your functionality and experience on the site.

Age limit

Vivonepal’s website and services are not intended for persons under the age of 18. We do not knowingly collect personal information from minors. If you are a minor, please make sure to obtain the consent of your parent or guardian before using our website and services.

Privacy updates and choices

You have the right to access, correct, update or delete the personal information we hold about you. If you wish to update or change your personal information, or have any questions about the privacy policy, please do not hesitate to contact our customer service team. We will do our best to respond to your request and provide necessary support.

In addition, you can opt out of receiving marketing emails and notifications from us. In every marketing email, we will provide an unsubscribe option, which you can do by clicking on the link or by contacting our customer service team.

Please note that even if you choose to unsubscribe from marketing emails, we may still send you notifications related to your order and customer service.

Third party link

Our website and services may contain links to third-party websites or services. Please note that this privacy policy applies only to the vivonepal website and services. When you visit third-party websites, please read and understand their privacy policies, as we have no control or responsibility for how information is collected and used by third-party websites.

Changes to the privacy policy

We reserve the right to update and modify this privacy policy at any time. Any changes will be posted on this page with notice to you to the extent required by applicable law. You are encouraged to review this privacy policy periodically to stay abreast of the latest privacy practices.

International data transfer

As a global company, our business involves international data transfers. When you use our website and services, your personal information may be transferred to other countries where the data protection laws may differ from those of your country. When conducting international data transfers, we will take reasonable security measures to ensure the protection and security of your personal information.

Compliance requirements

We will comply with applicable privacy laws and regulations and cooperate with regulators to resolve complaints and disputes related to the protection of personal information.

Contact us

If you have any questions, comments or complaints about our privacy policy, or would like further information on our handling of personal information, please contact our customer service team at:

E-mail: Service@vivonepal.com

Our customer service team is here to support you and answer your questions and concerns.

Finally, thank you for reading our privacy policy. We are committed to continuing to protect your personal information and to continually improve our privacy practices to provide you with a safer and more trustworthy shopping experience.